At LinfaFlow, we stand behind our product and want every customer to feel confident in their purchase. If you are not satisfied, we offer a 30-day refund window with no return required. We ask that your request is submitted within the eligible timeframe and includes a valid reason for your dissatisfaction.
1. Eligibility & Timeframe
To be eligible for a refund under this policy, the following conditions must be met:
- Your refund request must be submitted within 30 days of your original purchase date.
- Requests submitted after 30 days will not be eligible for a refund, regardless of circumstances.
- Only orders placed directly through LinfaFlow are eligible. Orders placed through third-party retailers or resellers are not covered under this policy.
- Subscription renewals or recurring charges processed after the 30-day window are not eligible for a refund (see Section 7).
- Orders that have already been processed or fulfilled once the 30-day period has passed are not eligible.
All refund requests are reviewed on a case-by-case basis and are not automatically guaranteed. LinfaFlow reserves the right to deny requests that lack sufficient detail or appear inconsistent with normal product use. No exceptions are made beyond the 30-day money-back guarantee.
2. No Return Required
We do not require you to return the product in order to receive a refund. You are not expected to ship anything back to us.
Refunds are issued based on your submitted request and the information provided, not contingent on a physical return. Do not ship products back without being explicitly instructed to do so. We are unable to accept or process unsolicited returns.
3. Valid Reasons for a Refund
A refund request must include a clear and honest reason for dissatisfaction. Examples of valid reasons include:
- Product did not meet expectations
- Dissatisfaction with results
- Issues with taste or usability
- Other reasonable product-related concerns
4. Order Issues & Exceptions
The following situations may qualify for a refund or replacement upon verification by our team.
Damaged or Defective Items. If your order arrives damaged or defective, please contact our support team promptly. We may request supporting documentation such as photos of the product and packaging to verify the issue. Once confirmed, we will arrange a replacement or refund.
Incorrect or Missing Items. If you received the wrong item or your order is incomplete, contact support with your order details. A replacement or refund may be issued after verification.
Order Cancellation. Orders may only be cancelled if they have not yet entered processing. Once an order is in processing or transit, it is no longer eligible for cancellation.
Unfulfilled or Out-of-Stock Items. If an item cannot be fulfilled, a refund will be issued automatically to your original payment method.
5. Shipping & Delivery Conditions
All delivery-related concerns are evaluated based on carrier tracking data and verification.
Delivered but Not Received. If tracking confirms delivery and valid delivery proof is available, the order is considered fulfilled and is not eligible for refund or replacement. If delivery cannot be confirmed by the carrier, we will arrange a replacement at no cost. Delivery disputes are not eligible for refund.
Delayed Shipment / Premature Delivery Status. Carriers may update tracking to show delivery up to 24 hours before the package actually arrives. Please allow 24 hours before reporting a missing package. If the package has not arrived after that window, contact our support team for assistance.
Stolen Packages. LinfaFlow is not responsible for packages that are lost or stolen after carrier-confirmed delivery. Customers are responsible for securing deliveries at their address once marked as delivered. We recommend coordinating with local authorities and your carrier in the event of theft.
Delivered to Incorrect Address. If the carrier delivered to the wrong address due to carrier error, we will arrange a replacement or refund upon verification. If an incorrect or incomplete address was provided by the customer, the order is not eligible for refund or replacement once marked as delivered.
6. Quality Concerns
If you believe there is an issue with product quality, please contact our support team with a description of the problem. Our team will assess the situation and provide an appropriate resolution, which may include a replacement or refund where applicable.
7. Subscriptions
If your order includes a subscription, it is the customer's responsibility to manage, modify, or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds, and failure to cancel prior to renewal does not constitute grounds for a refund.
Subscription Orders. LinfaFlow offers products that can be purchased through a subscription, which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing (your "billing period"). By submitting your initial subscription order, you expressly agree to the terms of the auto-renewal offer and acknowledge that you understand this Subscription Policy.
Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge, you can cancel in one of two ways:
- Through the customer portal on LinfaFlow
- By contacting our customer support team at support@linfaflow.com
Billing Information for Subscriptions. You are responsible for providing current, complete, and accurate billing information, and for promptly updating it when anything changes (for example, a new billing address, credit card number, or expiration date). You must notify us promptly if your payment method is cancelled or is no longer valid. Changes can be made through the customer portal or by contacting our customer support team.
8. How to Request a Refund
To submit a refund or replacement request, email us at support@linfaflow.com. Our team will respond within 1–2 business days to review your request and confirm next steps.
9. Refund Processing & Timeline
Once approved, refunds are issued to your original payment method. Processing time is 5–10 business days. Final posting time depends on your bank or card provider. You will receive a confirmation email once your refund has been processed.
10. Abuse & Policy Misuse
To protect the integrity of this policy and ensure fair treatment for all customers:
- Repeated refund requests may be subject to additional review.
- Fraudulent or misleading claims will result in denial of the request.
- Customers who abuse this policy may be permanently restricted from future refunds.
11. Agreement to This Policy
By completing a purchase on LinfaFlow, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy, including all eligibility requirements and limitations. Agreement to this policy is implicit at the time of purchase and does not require a separate signature.
LinfaFlow reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.